* { box-sizing: border-box; }
html { min-height: 100%; }
body { margin: 0; min-height: 100vh; font-family: var(--aon-font); color: var(--aon-text); background: radial-gradient(900px 480px at 90% 0, #e6f4ff 0, transparent 55%), radial-gradient(1100px 600px at 10% 5%, #eef2ff 0, transparent 58%), var(--aon-bg); }
a { color: inherit; }
button, input, select, textarea { font: inherit; }
.container { width: min(calc(100% - 40px), var(--container)); margin-inline: auto; }
.muted { color: var(--aon-muted); }
.eyebrow { color: var(--aon-primary); font-size: .74rem; font-weight: 700; letter-spacing: .11em; text-transform: uppercase; }
h1, h2 { margin: 0; font-family: var(--aon-display); letter-spacing: -.025em; }
h1 { font-size: clamp(2rem, 4vw, 3.15rem); line-height: 1.03; }
h2 { font-size: 1.25rem; }
p { line-height: 1.65; }

.site-header { position: sticky; top: 0; z-index: 20; border-bottom: 1px solid rgba(230,232,238,.9); background: rgba(255,255,255,.94); backdrop-filter: blur(18px); }
.readonly-banner { border-bottom: 1px solid #f0d7a5; background: #fff8e8; color: #78531b; }
.readonly-banner .container { display: flex; gap: 10px; align-items: center; min-height: 30px; font-size: .7rem; }
.readonly-banner strong { color: #8c5709; }
.header-inner { min-height: 60px; display: flex; align-items: center; justify-content: space-between; gap: 24px; }
.brand { display: flex; align-items: center; gap: 18px; text-decoration: none; }
.brand img { width: 148px; height: auto; display: block; }
.brand-context { padding-left: 18px; border-left: 1px solid var(--aon-line); color: var(--aon-muted); font-size: .84rem; font-weight: 600; }
.header-actions { display: flex; align-items: center; gap: 18px; }
.header-nav-link { padding: 9px 12px; border-radius: 9px; color: var(--aon-primary-dark); background: var(--aon-info-soft); font-size: .78rem; font-weight: 700; text-decoration: none; }
.customer-avatar { display: grid; place-items: center; width: 36px; height: 36px; margin-right: -8px; border-radius: 11px; color: #fff; background: linear-gradient(145deg, var(--aon-primary), var(--aon-cyan)); font: 700 .86rem var(--aon-display); box-shadow: 0 7px 16px rgba(31,111,235,.18); }
.customer-meta { display: grid; text-align: right; font-size: .82rem; }
.customer-meta span { color: var(--aon-muted); }

.page { padding-block: 26px 72px; }
.page-narrow { max-width: 980px; }
.page-heading, .detail-heading { display: flex; justify-content: space-between; align-items: end; gap: 30px; margin-bottom: 24px; }
.dashboard-heading { align-items: center; margin-bottom: 16px; }
.dashboard-heading > div { min-width: 0; display: flex; align-items: baseline; gap: 20px; }
.dashboard-heading .eyebrow { display: none; }
.dashboard-heading h1 { flex: 0 0 auto; font-size: clamp(1.6rem, 2.2vw, 2rem); }
.dashboard-heading p { overflow: hidden; margin: 0; text-overflow: ellipsis; white-space: nowrap; }
.dashboard-layout, .dashboard-main { min-width: 0; }
.page-heading p, .detail-heading p { margin: 10px 0 0; color: var(--aon-muted); }
.page-heading.compact { margin-top: 18px; }
.back-link { display: inline-flex; margin-bottom: 10px; color: var(--aon-primary-dark); font-size: .88rem; font-weight: 650; text-decoration: none; }

.panel, .summary-card { border: 1px solid rgba(224,228,235,.95); background: var(--aon-surface); border-radius: var(--aon-radius); box-shadow: var(--aon-shadow); }
.panel { padding: 24px; }
.summary-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; margin-bottom: 14px; }
.summary-card { min-height: 72px; padding: 13px 17px; display: flex; align-items: center; gap: 13px; }
.summary-card > div { display: grid; gap: 5px; }
.summary-card span { color: var(--aon-muted); font-size: .82rem; }
.summary-card strong { font: 700 1.4rem/1 var(--aon-display); }
.summary-icon { display: grid; place-items: center; flex: 0 0 36px; width: 36px; height: 36px; border-radius: 10px; font: 700 .86rem var(--aon-display); }
.summary-icon-blue { color: #1758b8 !important; background: #eaf3ff; }
.summary-icon-purple { color: #6b42b8 !important; background: #f2ecff; }
.summary-icon-amber { color: #8c5004 !important; background: #fff3d8; }

.btn { min-height: 42px; padding: 10px 17px; display: inline-flex; align-items: center; justify-content: center; border: 1px solid transparent; border-radius: var(--aon-radius-sm); font-weight: 650; font-size: .87rem; text-decoration: none; cursor: pointer; transition: transform .15s ease, box-shadow .15s ease, background .15s ease; }
.btn:hover { transform: translateY(-1px); }
.btn:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, a:focus-visible { outline: 3px solid rgba(31,111,235,.24); outline-offset: 2px; }
.btn-primary { color: white; background: var(--aon-primary); box-shadow: 0 9px 22px rgba(31,111,235,.2); }
.btn-primary:hover { background: var(--aon-primary-dark); }
.btn-secondary { color: var(--aon-primary-dark); border-color: #cbdcf8; background: #f4f8ff; }
.btn-quiet { color: var(--aon-text); border-color: var(--aon-line); background: white; }
.btn-block { width: 100%; }

.field { display: grid; gap: 7px; color: #303746; font-size: .82rem; font-weight: 650; }
.field.grow { flex: 1; }
.field small { color: var(--aon-muted); font-weight: 400; }
input, select, textarea { width: 100%; border: 1px solid #d7dce5; border-radius: var(--aon-radius-sm); background: white; color: var(--aon-text); padding: 11px 13px; transition: border .15s ease, box-shadow .15s ease; }
input, select { min-height: 44px; }
textarea { resize: vertical; line-height: 1.55; }
input:focus, select:focus, textarea:focus { border-color: var(--aon-primary); box-shadow: 0 0 0 3px rgba(31,111,235,.1); outline: none; }
.stack-lg { display: grid; gap: 19px; }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.form-actions { display: flex; justify-content: flex-end; gap: 10px; }
.requests-panel { padding-top: 0; overflow: hidden; }
.requests-panel-heading { display: flex; align-items: center; justify-content: space-between; gap: 20px; margin: 0 -24px; padding: 19px 24px 17px; border-bottom: 1px solid var(--aon-line); }
.requests-panel-heading h2 { font-size: 1.08rem; }
.requests-panel-heading p { margin: 3px 0 0; color: var(--aon-muted); font-size: .74rem; }
.clear-filters { color: var(--aon-primary-dark); font-size: .76rem; font-weight: 700; text-decoration: none; }
.filters { display: grid; grid-template-columns: minmax(220px, 1.4fr) repeat(4, minmax(125px, .65fr)) auto; align-items: end; gap: 11px; margin: 20px 0; }
.filters-with-history { grid-template-columns: minmax(200px, 1.35fr) repeat(4, minmax(120px, .62fr)) minmax(178px, auto) auto; }
.filter-submit { white-space: nowrap; }
.input-with-icon { position: relative; display: block; }
.input-with-icon > span { position: absolute; left: 13px; top: 50%; z-index: 1; color: #87909f; font-size: 1.2rem; transform: translateY(-52%); }
.input-with-icon input { padding-left: 38px; }
.filter-check { display: flex; align-items: center; gap: 8px; min-width: 190px; min-height: 42px; color: var(--aon-text); font-size: .76rem; font-weight: 700; cursor: pointer; }
.filter-check input { width: 16px; height: 16px; margin: 0; accent-color: var(--aon-primary); }
.filter-check small { color: var(--aon-muted); font-size: .66rem; font-weight: 500; }

.bulk-approval-bar { display: flex; align-items: center; gap: 14px; margin: 0 -24px; padding: 12px 24px; border-top: 1px solid var(--aon-line); background: #f7faff; }
.bulk-select-all { display: inline-flex; align-items: center; gap: 9px; color: #303746; font-size: .78rem; font-weight: 650; cursor: pointer; }
.bulk-select-all input, .pat-selector input { width: 17px; min-height: 0; height: 17px; margin: 0; padding: 0; accent-color: var(--aon-primary); cursor: pointer; }
.bulk-selection-count { margin-left: auto; color: var(--aon-muted); font-size: .72rem; }
.bulk-selection-count.is-error { color: var(--aon-danger); font-weight: 650; }
.bulk-approval-bar .btn { min-height: 36px; padding: 7px 13px; font-size: .76rem; }
.bulk-approval-bar .btn:disabled { opacity: .48; box-shadow: none; cursor: not-allowed; transform: none; }

.pat-list { margin: 0 -24px -24px; border-top: 1px solid var(--aon-line); }
.pat-row-shell { display: grid; grid-template-columns: 48px minmax(0, 1fr); border-bottom: 1px solid var(--aon-line); }
.pat-row-shell:last-child { border-bottom: 0; border-radius: 0 0 var(--aon-radius) var(--aon-radius); }
.pat-row-shell .pat-row { border-bottom: 0; }
.pat-selector, .pat-selector-placeholder { display: grid; place-items: center; border-right: 1px solid #edf0f4; background: #fbfcfe; }
.pat-selector:hover { background: #f1f6ff; }
.pat-row { min-height: 84px; display: grid; grid-template-columns: 94px minmax(260px, 1fr) auto 18px; align-items: center; gap: 20px; padding: 14px 24px; border-bottom: 1px solid var(--aon-line); text-decoration: none; transition: background .15s ease, box-shadow .15s ease; }
.pat-row:last-child { border-bottom: 0; border-radius: 0 0 var(--aon-radius) var(--aon-radius); }
.pat-row:hover { position: relative; background: #f7faff; box-shadow: inset 3px 0 var(--aon-primary); }
.pat-number { display: grid; gap: 2px; color: var(--aon-primary-dark); }
.pat-number span { color: var(--aon-muted); font-size: .62rem; font-weight: 700; letter-spacing: .08em; }
.pat-number strong { font: 700 .94rem var(--aon-display); }
.pat-main { display: grid; gap: 5px; }
.pat-main strong { overflow-wrap: anywhere; font-size: .92rem; }
.pat-main span { display: flex; align-items: center; gap: 8px; color: var(--aon-muted); font-size: .73rem; }
.pat-main span b { color: #4d5666; font-weight: 600; }
.pat-main .pat-meta { flex-wrap: wrap; row-gap: 4px; }
.pat-technician em { color: var(--aon-text); font-style: normal; font-weight: 650; }
.pat-main span i { width: 3px; height: 3px; border-radius: 50%; background: #acb3bf; }
.row-arrow { color: #9aa3b2; font-size: 1.45rem; }
.status { display: inline-flex; width: fit-content; padding: 6px 10px; border-radius: 999px; font-size: .72rem; font-weight: 700; white-space: nowrap; }
.status-aberto { color: #1758b8; background: #eaf3ff; }
.status-em_analise { color: #6b42b8; background: #f2ecff; }
.status-aguarda_cliente { color: #8c5004; background: #fff3d8; }
.status-concluido { color: #116a49; background: #e2f7ee; }
.status-cancelado { color: #8c3237; background: #fdebed; }
.row-badges { display: flex; justify-content: flex-end; gap: 7px; flex-wrap: wrap; }
.approval-yes { color: #116a49; background: #e2f7ee; }
.approval-no { color: #71562a; background: #f5efe3; }

.bulk-approval-dialog { width: min(calc(100% - 32px), 560px); padding: 25px; border: 1px solid #dce5f2; border-radius: 18px; color: var(--aon-text); background: #fff; box-shadow: 0 24px 70px rgba(18,41,75,.24); }
.bulk-approval-dialog[open] { display: grid; grid-template-columns: 45px minmax(0, 1fr); gap: 17px; }
.bulk-approval-dialog::backdrop { background: rgba(16,29,48,.46); backdrop-filter: blur(2px); }
.bulk-dialog-icon { display: grid; place-items: center; width: 45px; height: 45px; border-radius: 13px; color: #fff; background: var(--aon-success); font-weight: 800; }
.bulk-approval-dialog h2 { margin-top: 5px; font-size: 1.35rem; }
.bulk-approval-dialog p { margin: 7px 0 0; color: var(--aon-muted); font-size: .8rem; }
.bulk-dialog-list { max-height: 220px; margin: 16px 0 0; padding: 12px 12px 12px 30px; overflow-y: auto; border: 1px solid var(--aon-line); border-radius: 11px; background: #f8faff; color: #3d4655; font-size: .76rem; line-height: 1.55; }
.bulk-dialog-list li + li { margin-top: 5px; }
.bulk-dialog-more { color: var(--aon-muted); font-style: italic; }
.bulk-dialog-note { font-size: .69rem !important; }
.bulk-dialog-actions { grid-column: 1 / -1; display: flex; justify-content: flex-end; gap: 10px; margin-top: 5px; padding-top: 17px; border-top: 1px solid var(--aon-line); }

.alerts { display: grid; gap: 8px; padding-top: 18px; }
.alert { padding: 12px 15px; border: 1px solid; border-radius: var(--aon-radius-sm); font-size: .84rem; }
.alert-error { color: #8f272e; border-color: #f2bec1; background: #fff1f2; }
.alert-success { color: #116345; border-color: #b9e8d4; background: #ecfbf4; }
.empty-state { min-height: 180px; display: grid; place-content: center; gap: 6px; text-align: center; color: var(--aon-muted); }
.empty-state strong { color: var(--aon-text); }
.empty-state.compact { min-height: 80px; }
.empty-icon { display: grid; place-items: center; width: 44px; height: 44px; margin: 0 auto 6px; border-radius: 13px; color: var(--aon-primary); background: var(--aon-info-soft); font-size: 1.4rem; }

.products-section { margin-top: 34px; padding-top: 30px; border-top: 1px solid rgba(215,220,229,.85); }
.products-heading { display: flex; align-items: end; justify-content: space-between; gap: 36px; margin-bottom: 18px; }
.products-heading h2 { margin-top: 6px; font-size: 1.45rem; }
.products-heading > p { max-width: 540px; margin: 0; color: var(--aon-muted); font-size: .8rem; text-align: right; }
.products-grid { display: block; }
.product-card { position: relative; min-height: 315px; display: flex; flex-direction: column; overflow: hidden; padding: 25px; border: 1px solid var(--aon-line); border-radius: 18px; background: #fff; box-shadow: var(--aon-shadow); }
.product-card[hidden] { display: none; }
.product-card.is-active { animation: product-card-enter .38s ease both; }
.product-card::after { content: ""; position: absolute; top: -85px; right: -75px; width: 220px; height: 220px; border-radius: 50%; opacity: .65; pointer-events: none; }
.product-ondocs::after { background: radial-gradient(circle, rgba(31,111,235,.18), rgba(31,111,235,0) 68%); }
.product-onclock::after { background: radial-gradient(circle, rgba(32,166,215,.2), rgba(32,166,215,0) 68%); }
.product-onobra::after { background: radial-gradient(circle, rgba(242,105,47,.2), rgba(242,105,47,0) 68%); }
.product-card-top { position: relative; z-index: 1; display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.product-icon { display: grid; place-items: center; width: 46px; height: 46px; border-radius: 13px; }
.product-ondocs .product-icon { color: #155dc0; background: #e8f1ff; }
.product-onclock .product-icon { color: #087da8; background: #e4f7fc; }
.product-onobra .product-icon { color: #c64f1e; background: #fff0e9; }
.product-label { padding: 5px 9px; border: 1px solid var(--aon-line); border-radius: 999px; color: var(--aon-muted); background: rgba(255,255,255,.7); font-size: .65rem; font-weight: 700; }
.product-copy { position: relative; z-index: 1; margin-top: 18px; }
.product-name { color: #182033; font: 700 1.28rem var(--aon-display); letter-spacing: -.04em; }
.product-ondocs .product-name span { color: var(--aon-primary); }
.product-onclock .product-name span { color: #0790c1; }
.product-onobra .product-name span { color: #ed6a32; }
.product-copy h3 { max-width: 500px; margin: 9px 0 6px; font: 600 1.08rem/1.35 var(--aon-display); }
.product-copy p { max-width: 570px; margin: 0; color: var(--aon-muted); font-size: .78rem; }
.product-features { display: flex; flex-wrap: wrap; gap: 7px; margin: 17px 0; }
.product-features span { padding: 5px 8px; border-radius: 7px; color: #4e5868; background: var(--aon-surface-soft); font-size: .65rem; font-weight: 600; }
.product-action { position: relative; z-index: 1; width: fit-content; display: inline-flex; align-items: center; gap: 8px; margin-top: auto; color: var(--aon-primary-dark); font-size: .76rem; font-weight: 700; text-decoration: none; }
.product-action span { font-size: 1rem; transition: transform .15s ease; }
.product-action:hover span { transform: translateX(3px); }
.product-carousel { min-width: 0; }
.product-carousel-controls { display: flex; align-items: center; justify-content: center; gap: 14px; margin-top: 14px; }
.carousel-arrow { display: grid; place-items: center; width: 32px; height: 32px; padding: 0; border: 1px solid var(--aon-line); border-radius: 9px; color: var(--aon-primary-dark); background: #fff; font-size: .92rem; cursor: pointer; transition: border-color .15s ease, background .15s ease, transform .15s ease; }
.carousel-arrow:hover { border-color: #b8cff4; background: #f5f8ff; transform: translateY(-1px); }
.carousel-arrow:focus-visible, .carousel-dot:focus-visible { outline: 3px solid rgba(31,111,235,.22); outline-offset: 2px; }
.carousel-dots { display: flex; align-items: center; gap: 7px; }
.carousel-dot { width: 7px; height: 7px; padding: 0; border: 0; border-radius: 999px; background: #cbd2dc; cursor: pointer; transition: width .2s ease, background .2s ease; }
.carousel-dot.is-active { width: 22px; background: var(--aon-primary); }
@keyframes product-card-enter {
  from { opacity: 0; transform: translateY(5px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (min-width: 1500px) {
  .dashboard-layout { display: grid; grid-template-columns: minmax(0, 1fr) 370px; gap: 20px; align-items: start; }
  .products-section { position: sticky; top: 100px; margin-top: 0; padding: 22px; border: 1px solid rgba(224,228,235,.95); border-radius: var(--aon-radius); background: rgba(255,255,255,.68); box-shadow: var(--aon-shadow); }
  .products-heading { display: block; margin-bottom: 15px; }
  .products-heading h2 { font-size: 1.18rem; }
  .products-heading > p { margin-top: 7px; text-align: left; font-size: .73rem; }
  .product-card { min-height: 230px; padding: 18px; box-shadow: none; }
  .product-copy { margin-top: 13px; }
  .product-copy h3 { font-size: 1rem; }
  .product-copy p { font-size: .74rem; }
  .product-features { margin: 12px 0; }
}

@media (prefers-reduced-motion: reduce) {
  .product-card.is-active { animation: none; }
}

.detail-page { max-width: var(--container); }
.detail-page h1 { max-width: none; font-size: clamp(1.8rem, 3vw, 2.65rem); }
.detail-statuses { display: flex; align-items: center; justify-content: flex-end; gap: 8px; flex-wrap: wrap; }
.detail-grid { display: grid; grid-template-columns: minmax(0, 1.18fr) minmax(350px, .82fr); gap: 20px; align-items: start; }
.preserve-lines { white-space: pre-line; }
.metadata { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin: 28px 0 0; padding-top: 20px; border-top: 1px solid var(--aon-line); }
.metadata div { display: grid; gap: 4px; }
.metadata dt { color: var(--aon-muted); font-size: .75rem; }
.metadata dd { margin: 0; font-size: .86rem; font-weight: 650; }
.messages { display: grid; gap: 10px; margin-block: 18px; }
.message { padding: 13px 14px; border: 1px solid var(--aon-line); border-radius: 12px; background: var(--aon-surface-soft); }
.message-customer { border-color: #cfe0fb; background: #eef5ff; }
.message strong { font-size: .78rem; }
.message time { color: var(--aon-muted); font-size: .68rem; }
.message p { margin: 7px 0 0; font-size: .83rem; }
.message-form { display: grid; gap: 10px; padding-top: 18px; border-top: 1px solid var(--aon-line); }
.message-form .btn { justify-self: end; }
.panel-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; margin-bottom: 18px; }
.panel-heading h2 { margin-bottom: 4px; }
.panel-heading p { margin: 0; color: var(--aon-muted); font-size: .82rem; }
.attachment-list { display: grid; gap: 8px; }
.attachment-row { display: grid; grid-template-columns: 36px 1fr; gap: 11px; align-items: center; padding: 11px 12px; border: 1px solid var(--aon-line); border-radius: 11px; background: #fbfcff; text-decoration: none; }
.attachment-row:hover { border-color: rgba(31,111,235,.3); background: #f6f9ff; }
.attachment-row strong, .attachment-row small { display: block; }
.attachment-row strong { overflow-wrap: anywhere; font-size: .84rem; }
.attachment-row small { margin-top: 3px; color: var(--aon-muted); font-size: .72rem; }
.attachment-icon { display: grid; place-items: center; width: 36px; height: 36px; border-radius: 10px; background: var(--aon-info-soft); color: var(--aon-primary); font-weight: 800; }
.attachment-form { display: grid; gap: 12px; margin-top: 18px; padding-top: 18px; border-top: 1px solid var(--aon-line); }
.attachment-form .btn { justify-self: start; }

.attachment-dropzone { position: relative; overflow: hidden; border: 1.5px dashed #b9c8dc; border-radius: 15px; background: #f9fbfe; color: var(--aon-text); cursor: pointer; transition: border-color .16s ease, background .16s ease, box-shadow .16s ease, transform .16s ease; }
.attachment-dropzone:hover { border-color: #83aceb; background: #f4f8ff; }
.attachment-dropzone:focus-visible { border-color: var(--aon-primary); outline: 3px solid rgba(31,111,235,.18); outline-offset: 2px; }
.attachment-dropzone.is-dragging { border-style: solid; border-color: var(--aon-primary); background: #eaf3ff; box-shadow: inset 0 0 0 2px rgba(31,111,235,.08); transform: scale(1.005); }
.attachment-file-input { position: absolute; width: 1px; height: 1px; min-height: 0; margin: -1px; padding: 0; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; opacity: 0; }
.dropzone-invitation { display: flex; align-items: center; gap: 14px; padding: 19px 20px; }
.dropzone-icon { display: grid; flex: 0 0 46px; place-items: center; width: 46px; height: 46px; border-radius: 13px; color: var(--aon-primary); background: #eaf3ff; }
.dropzone-copy { display: grid; flex: 1 1 auto; gap: 4px; min-width: 0; }
.dropzone-copy strong { font-size: .84rem; }
.dropzone-copy small { color: var(--aon-muted); font-size: .71rem; font-weight: 450; }
.dropzone-copy kbd { display: inline-block; min-width: 22px; padding: 1px 5px; border: 1px solid #ccd4df; border-bottom-width: 2px; border-radius: 5px; color: #465064; background: #fff; font: 650 .62rem var(--aon-font); text-align: center; }
.dropzone-browse { flex: 0 0 auto; min-height: 37px; padding: 7px 11px; font-size: .73rem; }
.attachment-preview-list { display: grid; gap: 7px; padding: 0 14px 13px; }
.attachment-preview-row { display: grid; grid-template-columns: 34px minmax(0, 1fr) 30px; align-items: center; gap: 10px; padding: 9px 10px; border: 1px solid #dce4ef; border-radius: 10px; background: #fff; cursor: default; }
.attachment-preview-icon { display: grid; place-items: center; width: 34px; height: 34px; border-radius: 9px; color: var(--aon-primary); background: var(--aon-info-soft); font-size: 1rem; }
.attachment-preview-copy { display: grid; min-width: 0; gap: 2px; }
.attachment-preview-copy strong { overflow: hidden; font-size: .76rem; text-overflow: ellipsis; white-space: nowrap; }
.attachment-preview-copy small { color: var(--aon-muted); font-size: .65rem; font-weight: 450; }
.attachment-remove { display: grid; place-items: center; width: 28px; height: 28px; padding: 0; border: 0; border-radius: 8px; color: #8f3b42; background: #fff1f2; font-size: 1.1rem; line-height: 1; cursor: pointer; }
.attachment-remove:hover { color: #fff; background: var(--aon-danger); }
.dropzone-footer { display: flex; align-items: center; justify-content: space-between; gap: 12px; min-height: 34px; padding: 7px 14px; border-top: 1px solid #e4eaf2; color: var(--aon-muted); background: rgba(255,255,255,.68); font-size: .64rem; font-weight: 450; }
.dropzone-status { color: var(--aon-primary-dark); text-align: right; }
.dropzone-status.is-success { color: var(--aon-success); }
.dropzone-status.is-error { color: var(--aon-danger); font-weight: 650; }

.approval-panel { border-color: #dce5f2; }
.approval-actions { display: flex; align-items: flex-start; gap: 10px; flex-wrap: wrap; }
.approval-actions form { margin: 0; }
.btn-approve { color: #fff; background: var(--aon-success); box-shadow: 0 8px 18px rgba(22,132,91,.17); }
.btn-approve:hover { background: #106b49; }
.btn-reject { color: #a22c34; border-color: #f0c6c9; background: #fff7f7; list-style: none; }
.btn-reject::-webkit-details-marker { display: none; }
.btn-danger { color: #fff; background: var(--aon-danger); }
.reject-box[open] { flex: 1 0 100%; padding-top: 3px; }
.reject-box[open] > summary { margin-bottom: 12px; }
.reject-form { display: grid; gap: 12px; padding: 16px; border: 1px solid #f0c6c9; border-radius: 12px; background: #fff9f9; }
.reject-form .btn { justify-self: start; }

.suggestion-card { display: flex; align-items: flex-start; gap: 13px; padding: 16px; border: 1px solid #cae1ff; border-radius: 13px; background: #f2f7ff; }
.suggestion-card p { margin: 4px 0 0; color: var(--aon-muted); font-size: .78rem; }
.suggestion-icon { color: var(--aon-primary); font-size: 1.2rem; }
.tag { margin-left: auto; padding: 4px 8px; border-radius: 999px; color: var(--aon-primary-dark); background: white; font-size: .66rem; font-weight: 700; white-space: nowrap; }

.auth-page { background: #eef3f9; }
.auth-layout { min-height: 100vh; display: grid; grid-template-columns: minmax(0, 1.18fr) minmax(420px, .82fr); }
.auth-brand-panel { position: relative; display: grid; align-items: end; overflow: hidden; padding: clamp(38px, 7vw, 92px); color: white; background: linear-gradient(135deg, rgba(9,29,58,.95), rgba(18,74,134,.88)), url("../fundo.jpg") center/cover; }
.auth-brand-panel::after { content: ""; position: absolute; width: 520px; height: 520px; right: -210px; bottom: -250px; border: 1px solid rgba(255,255,255,.18); border-radius: 50%; box-shadow: 0 0 0 70px rgba(255,255,255,.035), 0 0 0 145px rgba(255,255,255,.025); }
.auth-brand-content { position: relative; z-index: 1; max-width: 670px; }
.auth-logo { width: min(300px, 72%); padding: 12px 16px; margin-bottom: clamp(60px, 13vh, 150px); border-radius: 12px; background: rgba(255,255,255,.94); }
.auth-brand-panel .eyebrow { color: #86d9ff; }
.auth-brand-panel h1 { max-width: 620px; margin-top: 10px; }
.auth-brand-panel p { max-width: 610px; color: rgba(255,255,255,.78); }
.trust-row { display: flex; flex-wrap: wrap; gap: 10px 20px; margin-top: 28px; color: rgba(255,255,255,.78); font-size: .72rem; }
.trust-row span::before { content: "✓"; margin-right: 6px; color: #7bd5ff; }
.auth-form-panel { display: grid; place-items: center; padding: 40px; }
.auth-card { width: min(100%, 430px); padding: 42px; border: 1px solid var(--aon-line); border-radius: var(--aon-radius-lg); background: white; box-shadow: var(--aon-shadow); }
.auth-card h2 { margin-top: 8px; font-size: 2rem; }
.auth-card > p { margin: 8px 0 28px; }
.auth-help { margin: 24px 0 0 !important; color: var(--aon-muted); font-size: .72rem; text-align: center; }

@media (max-width: 860px) {
  .auth-layout { grid-template-columns: 1fr; }
  .auth-brand-panel { min-height: 320px; align-items: center; padding: 34px; }
  .auth-logo { width: 210px; margin-bottom: 45px; }
  .auth-form-panel { padding: 28px 20px 44px; }
  .summary-grid { grid-template-columns: 1fr; }
  .detail-grid { grid-template-columns: 1fr; }
  .filters { grid-template-columns: 1fr 1fr; }
  .search-field { grid-column: 1 / -1; }
  .filter-submit { width: 100%; }
  .products-heading { align-items: flex-start; flex-direction: column; gap: 8px; }
  .products-heading > p { text-align: left; }
}
@media (max-width: 640px) {
  .container { width: min(calc(100% - 24px), var(--container)); }
  .header-inner { min-height: 68px; }
  .brand img { width: 135px; }
  .brand-context, .customer-meta, .header-nav-link { display: none; }
  .page { padding-block: 32px 54px; }
  .page-heading, .detail-heading { align-items: flex-start; flex-direction: column; }
  .dashboard-heading > div { display: block; }
  .dashboard-heading .eyebrow { display: block; }
  .dashboard-heading p { margin-top: 8px; overflow: visible; white-space: normal; }
  .page-heading .btn { width: 100%; }
  .filters, .form-grid { display: grid; grid-template-columns: 1fr; }
  .search-field { grid-column: auto; }
  .pat-row { grid-template-columns: 82px 1fr 14px; gap: 10px; padding: 14px 16px; }
  .bulk-approval-bar { align-items: stretch; flex-wrap: wrap; margin-inline: -18px; padding-inline: 18px; }
  .bulk-select-all { flex: 1 1 auto; }
  .bulk-selection-count { order: 3; width: 100%; margin-left: 0; }
  .bulk-approval-bar .btn { flex: 0 0 auto; }
  .pat-row-shell { grid-template-columns: 38px minmax(0, 1fr); }
  .pat-row .row-badges { grid-column: 2; justify-content: flex-start; }
  .pat-row .row-arrow { grid-column: 3; grid-row: 1 / span 2; }
  .panel { padding: 18px; }
  .pat-list { margin: 0 -18px -18px; }
  .requests-panel-heading { margin: 0 -18px; padding-inline: 18px; }
  .customer-avatar { margin-left: auto; }
  .metadata { grid-template-columns: 1fr; }
  .product-card { min-height: 300px; padding: 21px; }
  .auth-brand-panel { min-height: 270px; }
  .auth-brand-panel h1 { font-size: 2rem; }
  .auth-brand-panel p, .trust-row { display: none; }
  .auth-card { padding: 28px 22px; }
  .bulk-approval-dialog { padding: 20px; }
  .bulk-approval-dialog[open] { grid-template-columns: 38px minmax(0, 1fr); gap: 13px; }
  .bulk-dialog-icon { width: 38px; height: 38px; }
  .bulk-dialog-actions { flex-direction: column-reverse; }
  .bulk-dialog-actions .btn { width: 100%; }
  .dropzone-invitation { align-items: flex-start; flex-wrap: wrap; padding: 16px; }
  .dropzone-copy { min-width: calc(100% - 60px); }
  .dropzone-browse { width: 100%; }
  .dropzone-footer { align-items: flex-start; flex-direction: column; gap: 3px; }
  .dropzone-status { text-align: left; }
}
.voice-assistant-card {
  align-items: center;
  gap: 16px;
}

.voice-assistant-copy {
  flex: 1 1 auto;
  min-width: 0;
}

.voice-status {
  display: block;
  margin-top: 8px;
  color: var(--text-muted, #667085);
  font-size: 0.82rem;
}

.voice-status.is-success { color: #087a51; }
.voice-status.is-error { color: #b42318; }

.voice-dictation-button {
  flex: 0 0 auto;
  white-space: nowrap;
}

.voice-dot {
  display: inline-block;
  width: 9px;
  height: 9px;
  margin-right: 7px;
  border-radius: 50%;
  background: currentColor;
}

.voice-dictation-button.is-recording {
  color: #b42318;
  border-color: #fda29b;
  background: #fff1f0;
}

.voice-dictation-button.is-recording .voice-dot {
  animation: voice-pulse 1.1s infinite;
}

.voice-dictation-button.is-processing { opacity: 0.72; }

.pat-assistant {
  position: relative;
  display: grid;
  gap: 16px;
  overflow: hidden;
  margin: -4px -4px 2px;
  padding: 22px;
  border: 1px solid #c9dcfb;
  border-radius: 17px;
  background: linear-gradient(135deg, #f8fbff 0%, #eef5ff 62%, #f4f1ff 100%);
  box-shadow: inset 0 1px rgba(255,255,255,.9);
}
.pat-assistant::after { content: ""; position: absolute; top: -90px; right: -65px; width: 220px; height: 220px; border-radius: 50%; background: radial-gradient(circle, rgba(31,111,235,.13), transparent 68%); pointer-events: none; }
.pat-assistant-heading { position: relative; z-index: 1; display: grid; grid-template-columns: 46px minmax(0, 1fr) auto; align-items: start; gap: 14px; }
.pat-assistant-heading h2 { margin-top: 3px; font-size: 1.25rem; }
.pat-assistant-heading p { margin: 5px 0 0; color: var(--aon-muted); font-size: .79rem; line-height: 1.5; }
.pat-assistant-icon { display: grid; place-items: center; width: 46px; height: 46px; border-radius: 14px; color: #fff; background: linear-gradient(145deg, var(--aon-primary), #7656d9); box-shadow: 0 9px 22px rgba(64,83,190,.2); font-size: 1.2rem; }
.assistant-badge { padding: 5px 8px; border: 1px solid #bfd5fa; border-radius: 999px; color: var(--aon-primary-dark); background: rgba(255,255,255,.78); font-size: .6rem; font-weight: 800; letter-spacing: .07em; }
.assistant-statement { position: relative; z-index: 1; }
.assistant-statement textarea { min-height: 108px; background: rgba(255,255,255,.92); }
.pat-assistant-actions { position: relative; z-index: 1; display: flex; justify-content: flex-end; gap: 9px; }
.assistant-status { margin-top: -5px; }
.assistant-result { display: grid; gap: 14px; padding-top: 14px; border-top: 1px solid rgba(185,205,236,.8); }
.assistant-context { display: flex; flex-wrap: wrap; gap: 7px; }
.assistant-context span { padding: 7px 10px; border: 1px solid #d5e2f6; border-radius: 9px; color: #4d586b; background: rgba(255,255,255,.76); font-size: .7rem; }
.assistant-context strong { color: #263348; }
.assistant-questions { display: grid; gap: 12px; padding: 16px; border: 1px solid #d7e2f3; border-radius: 13px; background: rgba(255,255,255,.78); }
.assistant-questions > div:first-child p { margin: 3px 0 0; color: var(--aon-muted); font-size: .72rem; }
.assistant-question-list { display: grid; gap: 11px; }
.assistant-question span { font-size: .76rem; }
.assistant-question input { min-height: 40px; padding-block: 8px; background: #fff; }
.assistant-questions .btn { justify-self: end; min-height: 38px; padding-block: 8px; }
.assistant-privacy { margin: -2px 0 0; color: var(--aon-muted); font-size: .66rem; line-height: 1.45; }
.form-section-label { display: flex; align-items: baseline; justify-content: space-between; gap: 16px; padding-bottom: 9px; border-bottom: 1px solid var(--aon-line); }
.form-section-label span { color: #273246; font-size: .79rem; font-weight: 750; text-transform: uppercase; letter-spacing: .06em; }
.form-section-label small { color: var(--aon-muted); font-size: .69rem; }

/* New PAT workspace */
.new-pat-page { max-width: 1380px; }
.new-pat-page .page-heading { margin-bottom: 18px; }
.new-pat-page .form-panel { padding: clamp(22px, 2.4vw, 32px); }
.new-pat-fields { display: grid; grid-template-columns: minmax(0, 1.55fr) minmax(360px, .85fr); gap: clamp(24px, 3vw, 42px); align-items: start; }
.new-pat-main-fields, .new-pat-side-fields { display: grid; gap: 20px; min-width: 0; }
.new-pat-main-fields textarea { min-height: 330px; }
.new-pat-side-fields { padding-left: clamp(22px, 2.4vw, 34px); border-left: 1px solid var(--aon-line); }
.priority-field { min-width: 0; margin: 0; padding: 0; border: 0; }
.priority-field legend { margin-bottom: 7px; padding: 0; color: #303746; font-size: .82rem; font-weight: 650; }
.priority-options { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.priority-option { position: relative; display: grid; grid-template-columns: 36px minmax(0, 1fr); align-items: center; gap: 10px; min-height: 68px; padding: 11px 12px; border: 1px solid #d7dce5; border-radius: 12px; background: #fff; cursor: pointer; transition: border-color .15s ease, background .15s ease, box-shadow .15s ease, transform .15s ease; }
.priority-option:hover { border-color: #a9c3e9; background: #f8fbff; transform: translateY(-1px); }
.priority-option:focus-within { outline: 3px solid rgba(31,111,235,.2); outline-offset: 2px; }
.priority-option input { position: absolute; width: 1px; height: 1px; min-height: 0; margin: -1px; padding: 0; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; opacity: 0; }
.priority-option.is-selected { border-color: #7eaae9; background: #f1f7ff; box-shadow: inset 0 0 0 1px rgba(31,111,235,.12); }
.priority-option-urgent.is-selected { border-color: #eea39d; background: #fff4f2; box-shadow: inset 0 0 0 1px rgba(217,54,62,.08); }
.priority-option-icon { display: grid; place-items: center; width: 36px; height: 36px; border-radius: 10px; font: 800 1rem var(--aon-display); }
.priority-option-icon-normal { color: var(--aon-primary-dark); background: #eaf3ff; }
.priority-option-icon-urgent { color: #ad2f36; background: #ffe3df; }
.priority-option-copy { display: grid; gap: 2px; min-width: 0; }
.priority-option-copy strong { color: var(--aon-text); font-size: .8rem; }
.priority-option-copy small { color: var(--aon-muted); font-size: .63rem; font-weight: 450; line-height: 1.35; }
.urgent-priority-alert { display: flex; align-items: flex-start; gap: 11px; margin-top: -8px; padding: 13px 14px; border: 1px solid #efc5a2; border-radius: 12px; color: #6f3d0a; background: #fff7e8; }
.urgent-priority-alert[hidden] { display: none; }
.urgent-priority-alert-icon { display: grid; flex: 0 0 28px; place-items: center; width: 28px; height: 28px; border-radius: 8px; color: #fff; background: #d66a0f; font-weight: 800; }
.urgent-priority-alert strong { display: block; color: #7e3f08; font-size: .78rem; }
.urgent-priority-alert p { margin: 3px 0 0; color: #795124; font-size: .68rem; line-height: 1.48; }

@media (max-width: 1050px) {
  .new-pat-fields { grid-template-columns: 1fr; }
  .new-pat-main-fields textarea { min-height: 230px; }
  .new-pat-side-fields { padding-left: 0; padding-top: 22px; border-top: 1px solid var(--aon-line); border-left: 0; }
}

@keyframes voice-pulse {
  50% { transform: scale(1.45); opacity: 0.55; }
}

@media (max-width: 720px) {
  .voice-assistant-card { align-items: flex-start; flex-wrap: wrap; }
  .voice-dictation-button { width: 100%; justify-content: center; }
  .pat-assistant { margin-inline: -2px; padding: 18px; }
  .pat-assistant-heading { grid-template-columns: 40px minmax(0, 1fr); }
  .pat-assistant-icon { width: 40px; height: 40px; border-radius: 12px; }
  .assistant-badge { display: none; }
  .pat-assistant-actions { display: grid; grid-template-columns: 1fr; }
  .pat-assistant-actions .btn { width: 100%; }
  .form-section-label { align-items: flex-start; flex-direction: column; gap: 3px; }
  .new-pat-page .form-panel { padding: 18px; }
  .new-pat-main-fields textarea { min-height: 200px; }
}

/* PAT detail workspace */
.detail-overview {
  position: relative;
  margin-bottom: 18px;
  padding: 22px 24px 0;
  overflow: hidden;
  background: linear-gradient(120deg, #ffffff 0%, #ffffff 58%, #f3f8ff 100%);
}

.detail-overview::before { content: ""; position: absolute; top: -95px; right: -65px; width: 245px; height: 245px; border-radius: 50%; background: radial-gradient(circle, rgba(31,111,235,.12), rgba(31,111,235,0) 70%); pointer-events: none; }

.detail-title-row {
  position: relative;
  z-index: 1;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
}

.pat-identity { display: flex; align-items: center; gap: 15px; min-width: 0; }
.pat-identity-icon { display: grid; flex: 0 0 50px; place-items: center; width: 50px; height: 50px; border-radius: 15px; color: #fff; background: linear-gradient(145deg, var(--aon-primary), #128fda); box-shadow: 0 8px 20px rgba(31,111,235,.2); font: 800 1.15rem var(--aon-display); }
.detail-title { flex: 1 1 auto; min-width: 0; }
.detail-title h1 { margin-top: 3px; font-size: clamp(1.55rem, 2.4vw, 2.15rem); }
.detail-title .request-title { width: 100%; max-width: none; overflow-wrap: anywhere; white-space: normal; }
.detail-title p { margin: 5px 0 0; color: var(--aon-muted); font-size: .76rem; }
.detail-status-summary { display: flex; align-items: stretch; gap: 9px; }
.detail-status-item { min-width: 116px; display: grid; align-content: center; justify-items: start; gap: 6px; padding: 10px 12px; border: 1px solid rgba(216,224,235,.95); border-radius: 13px; background: rgba(255,255,255,.88); box-shadow: 0 4px 14px rgba(18,41,75,.05); }
.detail-status-item > span { color: var(--aon-muted); font-size: .62rem; font-weight: 650; letter-spacing: .02em; }
.detail-status-item .status { padding: 5px 9px; font-size: .67rem; }

.detail-facts {
  display: grid;
  grid-template-columns: .58fr .82fr .9fr 1fr 1.15fr 1.2fr;
  margin: 20px -24px 0;
  border-top: 1px solid var(--aon-line);
  background: rgba(255,255,255,.72);
}

.detail-facts > div {
  min-width: 0;
  padding: 14px 18px;
  border-right: 1px solid var(--aon-line);
}

.detail-facts > div:last-child { border-right: 0; }
.detail-facts dt { margin-bottom: 7px; color: var(--aon-muted); font-size: .68rem; }
.detail-facts dd { margin: 0; font-size: .8rem; }
.detail-facts dd strong { display: block; overflow-wrap: anywhere; }
.priority-urgent { color: var(--aon-danger); }

.detail-workspace {
  grid-template-columns: minmax(0, 1.35fr) minmax(420px, .9fr);
  gap: 18px;
}

.detail-main-column { min-width: 0; }
.section-kicker { margin-bottom: 4px; color: var(--aon-primary); font-size: .65rem; font-weight: 700; letter-spacing: .09em; text-transform: uppercase; }
.request-panel .panel-heading { margin-bottom: 14px; }
.request-copy { padding: 18px 20px; border-left: 3px solid var(--aon-primary); border-radius: 0 12px 12px 0; background: #f8faff; font-size: .9rem; line-height: 1.75; }
.count-badge { display: grid; place-items: center; min-width: 28px; height: 28px; padding-inline: 8px; border-radius: 999px; color: var(--aon-primary-dark); background: var(--aon-info-soft); font-size: .7rem; font-weight: 700; }

.conversation-panel {
  position: sticky;
  top: 78px;
  display: grid;
  grid-template-rows: auto auto auto;
  min-height: 0;
  max-height: calc(100vh - 98px);
  padding: 0;
  overflow: hidden;
}

.conversation-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 20px 22px 16px;
  border-bottom: 1px solid var(--aon-line);
}

.conversation-heading h2 { font-size: 1.12rem; }
.conversation-panel .messages {
  align-content: start;
  gap: 12px;
  max-height: min(48vh, 520px);
  margin: 0;
  padding: 18px 16px;
  overflow-y: auto;
  background-color: #eef2f6;
  background-image: linear-gradient(135deg, rgba(255,255,255,.42) 25%, transparent 25%), linear-gradient(315deg, rgba(255,255,255,.32) 25%, transparent 25%);
  background-position: 0 0, 12px 12px;
  background-size: 24px 24px;
}
.conversation-panel .messages-empty { min-height: 86px; }
.conversation-panel .message {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  width: min(88%, 540px);
  padding: 0;
  border: 0;
  background: transparent;
}
.conversation-panel .message-customer { justify-self: start; }
.conversation-panel .message-support { justify-self: end; flex-direction: row-reverse; }

.message-avatar {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  flex: 0 0 32px;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  color: #fff;
  background: #687386;
  font-size: .72rem;
  font-weight: 700;
}

.message-support .message-avatar { background: var(--aon-primary); }
.message-content { display: block; flex: 1 1 auto; min-width: 0; max-width: 100%; padding: 10px 12px 7px; border: 1px solid #dfe4eb; border-radius: 14px 14px 14px 4px; background: #fff; box-shadow: 0 1px 2px rgba(19,33,55,.08); }
.message-support .message-content { border-color: #c5d9fa; border-radius: 14px 14px 4px 14px; background: #e6f0ff; }
.message-content header { display: flex; align-items: baseline; gap: 7px; }
.message-content strong { color: #293141; font-size: .73rem; }
.message-content small { color: var(--aon-muted); font-size: .59rem; }
.message-content p { margin: 5px 0 0; overflow-wrap: anywhere; font-size: .8rem; line-height: 1.52; }
.message-chat-meta { display: flex; justify-content: flex-end; margin-top: 4px; }
.message-chat-meta time { color: #7d8796; font-size: .59rem; white-space: nowrap; }

.conversation-panel .message-form { gap: 9px; padding: 14px 16px 16px; border-top: 1px solid var(--aon-line); background: #fff; }
.message-compose-heading, .message-submit-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.message-compose-heading label { color: #303746; font-size: .76rem; font-weight: 650; }
.btn-voice-compact { min-height: 34px; padding: 6px 10px; font-size: .72rem; }
.message-form textarea { min-height: 92px; resize: vertical; border-radius: 14px; background: #fbfcfe; }
.message-voice-status { margin: 0; font-size: .68rem; }
.message-submit-row small { color: var(--aon-muted); font-size: .66rem; }
.message-submit-row .btn { min-height: 38px; padding: 8px 14px; }
.detail-empty-state { min-height: 54px !important; padding: 10px 12px; border: 1px dashed #dce2eb; border-radius: 11px; background: #fbfcfe; font-size: .78rem; }
.attachment-panel.is-empty .panel-heading { margin-bottom: 12px; }

@media (max-width: 1100px) {
  .detail-title-row { align-items: flex-start; }
  .detail-status-summary { flex-wrap: wrap; justify-content: flex-end; }
  .detail-facts { grid-template-columns: repeat(3, 1fr); }
  .detail-facts > div:nth-child(3n) { border-right: 0; }
  .detail-facts > div:nth-child(n+4) { border-top: 1px solid var(--aon-line); }
  .detail-workspace { grid-template-columns: 1fr; }
  .conversation-panel { position: static; min-height: 0; max-height: none; }
  .conversation-panel .messages { max-height: 520px; }
  .conversation-panel .message { width: min(96%, 720px); }
}

@media (max-width: 640px) {
  .detail-overview { padding: 18px 18px 0; }
  .detail-title-row { align-items: stretch; flex-direction: column; gap: 16px; }
  .pat-identity-icon { flex-basis: 44px; width: 44px; height: 44px; border-radius: 13px; }
  .detail-status-summary { display: grid; grid-template-columns: 1fr 1fr; }
  .detail-status-item { min-width: 0; }
  .detail-facts { grid-template-columns: 1fr 1fr; margin: 16px -18px 0; }
  .conversation-panel .message { width: 100%; }
  .message-avatar { flex-basis: 28px; width: 28px; height: 28px; font-size: .66rem; }
  .detail-facts > div, .detail-facts > div:nth-child(3) { border-right: 1px solid var(--aon-line); }
  .detail-facts > div:nth-child(even) { border-right: 0; }
  .detail-facts > div:nth-child(n+3) { border-top: 1px solid var(--aon-line); }
  .detail-facts > div:last-child { grid-column: 1 / -1; }
  .message-compose-heading { align-items: flex-start; flex-direction: column; }
  .btn-voice-compact { width: 100%; }
}

/* Compact tablet and mobile experience */
@media (max-width: 760px) {
  .container { width: min(calc(100% - 24px), var(--container)); }
  .header-inner { min-height: 58px; gap: 10px; }
  .brand { gap: 10px; }
  .brand img { width: 118px; }
  .brand-context, .customer-meta, .header-nav-link { display: none; }
  .header-actions { gap: 8px; }
  .customer-avatar { flex: 0 0 34px; width: 34px; height: 34px; margin: 0; }
  .header-actions .btn { min-height: 38px; padding: 7px 11px; }
  .readonly-banner .container { align-items: flex-start; min-height: 0; padding-block: 8px; line-height: 1.45; }
  .readonly-banner strong { flex: 0 0 auto; }

  .page { padding-block: 20px 44px; }
  .page-heading, .detail-heading { align-items: stretch; flex-direction: column; gap: 14px; margin-bottom: 18px; }
  .page-heading .btn { width: 100%; }
  .dashboard-heading > div { display: block; }
  .dashboard-heading .eyebrow { display: block; }
  .dashboard-heading p { margin-top: 8px; overflow: visible; white-space: normal; }
  .back-link { min-height: 40px; align-items: center; margin-bottom: 6px; }

  .panel { padding: 18px; }
  .requests-panel-heading { margin-inline: -18px; padding-inline: 18px; }
  .pat-list { margin: 0 -18px -18px; }
  .pat-row { grid-template-columns: 72px minmax(0, 1fr) 14px; gap: 9px; padding: 14px 14px; }
  .pat-row-shell { grid-template-columns: 38px minmax(0, 1fr); }
  .pat-row .row-badges { grid-column: 2; justify-content: flex-start; }
  .pat-row .row-arrow { grid-column: 3; grid-row: 1 / span 2; }
  .pat-main > strong { display: -webkit-box; overflow: hidden; -webkit-box-orient: vertical; -webkit-line-clamp: 3; }
  .pat-main .pat-meta { align-items: flex-start; flex-direction: column; gap: 3px; }
  .pat-main .pat-meta i { display: none; }
  .row-badges { justify-content: flex-start; }
  .status { white-space: normal; }
  .bulk-approval-bar { align-items: stretch; flex-wrap: wrap; margin-inline: -18px; padding: 12px 18px; }
  .bulk-select-all { flex: 1 1 100%; min-height: 36px; }
  .bulk-selection-count { order: 3; width: 100%; margin-left: 0; }
  .bulk-approval-bar .btn { flex: 1 1 100%; min-height: 44px; }

  .products-section { margin-top: 26px; padding-top: 24px; }
  .product-card { min-height: 285px; padding: 21px; }
  .carousel-arrow { width: 44px; height: 44px; }
  .carousel-dot { min-width: 10px; height: 10px; }

  .detail-overview { padding: 18px 18px 0; }
  .detail-title-row { align-items: stretch; flex-direction: column; gap: 16px; }
  .pat-identity-icon { flex-basis: 44px; width: 44px; height: 44px; border-radius: 13px; }
  .detail-status-summary { display: grid; grid-template-columns: 1fr 1fr; }
  .detail-status-item { min-width: 0; }
  .detail-facts { grid-template-columns: 1fr 1fr; margin: 16px -18px 0; }
  .detail-facts > div, .detail-facts > div:nth-child(3) { border-right: 1px solid var(--aon-line); }
  .detail-facts > div:nth-child(even) { border-right: 0; }
  .detail-facts > div:nth-child(n+3) { border-top: 1px solid var(--aon-line); }
  .detail-facts > div:last-child { grid-column: auto; }
  .request-copy { padding: 15px 16px; font-size: .86rem; line-height: 1.65; }
  .approval-panel .panel-heading { align-items: flex-start; flex-direction: column; gap: 10px; }

  .conversation-panel .messages { max-height: none; padding: 15px 12px; overflow-y: visible; }
  .conversation-panel .message { width: min(96%, 720px); }
  .message-content header { flex-wrap: wrap; }
  .conversation-panel .message-form { padding: 14px; }
  .message-form textarea { min-height: 120px; }

  .new-pat-page .form-panel { padding: 18px; }
  .new-pat-side-fields { gap: 18px; }
  .dropzone-invitation { padding: 16px; }
  .btn { min-height: 44px; }
}

@media (max-width: 420px) {
  .header-actions { gap: 6px; }
  .brand img { width: 108px; }
  .customer-avatar { display: none; }
  .readonly-banner .container { display: grid; gap: 2px; }

  .priority-options { grid-template-columns: 1fr; }
  .form-actions { align-items: stretch; flex-direction: column-reverse; }
  .form-actions .btn { width: 100%; }
  .pat-row { grid-template-columns: 62px minmax(0, 1fr) 12px; padding-inline: 11px; }
  .pat-row-shell { grid-template-columns: 34px minmax(0, 1fr); }
  .pat-selector input { width: 19px; height: 19px; }

  .conversation-panel .message { width: 94%; }
  .conversation-panel .message-avatar { display: none; }
  .message-compose-heading, .message-submit-row { align-items: stretch; flex-direction: column; }
  .btn-voice-compact, .message-submit-row .btn, .attachment-form .btn { width: 100%; }
  .message-submit-row small { order: 2; text-align: center; }
  .attachment-row { grid-template-columns: 32px minmax(0, 1fr); padding-inline: 9px; }
  .attachment-icon { width: 32px; height: 32px; }

  .bulk-approval-dialog { width: min(calc(100% - 20px), 560px); padding: 17px; }
  .bulk-approval-dialog[open] { grid-template-columns: 1fr; }
  .bulk-dialog-icon { display: none; }
  .bulk-dialog-actions { grid-column: 1; }

  .product-card-top { align-items: flex-start; }
  .product-label { max-width: 155px; text-align: right; white-space: normal; }
}

@media (max-width: 640px) {
  .auth-brand-panel { min-height: 180px; padding: 24px; }
  .auth-logo { width: 175px; margin-bottom: 20px; }
  .auth-brand-panel h1 { font-size: 1.55rem; }
  .auth-form-panel { padding: 20px 12px 32px; }
  .auth-card { padding: 26px 20px; }
}